Privacy policy

This privacy statement provides information on the personal data we process in connection with our activities and operations, including our ensa.swiss website. In particular, we provide information on what personal data we process, for what purpose, how and where. We also provide information about the rights of persons whose data we process.

Further data protection declarations and other legal documents such as general terms and conditions (GTC), terms of use or conditions of participation may apply to individual or additional activities and operations.

1. Contact addresses

Responsibility for the processing of personal data:

Swiss Pro Mente Sana Foundation

Pro Mente Sana Foundation Hardturmstrasse 261

8005 Zurich

info@ensa.swiss

We point out if there are other persons responsible for processing personal data in individual cases.

2. Terms and legal bases

2.1 Terms

Personal data is any information relating to an identified or identifiable natural person. A data subject is a person about whom we process personal data.

Processing includes any handling of personal data, irrespective of the means and procedures used, such as querying, matching, adapting, archiving, preserving, reading out, disclosing, procuring, recording, collecting, deleting, disclosing, arranging, organising, storing, modifying, disseminating, linking, destroying and using personal data.

2.2 Legal basis

We process personal data in accordance with Swiss data protection law, in particular the Federal Data Protection Act (FADP) and the Data Protection Ordinance (DPA).

3. Nature, scope and purpose

We process those personal data that are necessary to be able to carry out our activities and operations in a permanent, user-friendly, secure and reliable manner. Such personal data may in particular fall into the categories of inventory and contact data, browser and device data, content data, meta or marginal data and usage data, location data, sales data as well as contract and payment data.

We process personal data for the period of time required for the respective purpose(s) or as required by law. Personal data whose processing is no longer required is anonymised or deleted.

We may have personal data processed by Drine. We may process personal data jointly with third parties or transfer it to third parties. Such third parties are, in particular, specialised providers whose services we use. We also guarantee data protection for such third parties.

We only process personal data with the consent of the data subject, unless the processing is permitted for other legal reasons. Processing without consent may be permissible, for example, for the performance of a contract with the data subject and for corresponding pre-contractual measures, in order to protect our overriding legitimate interests, because the processing is evident from the circumstances or after prior information.

In this context, we process in particular information that a data subject voluntarily provides to us when contacting us - for example, by letter, email, instant messaging, contact form, social media or telephone - or when registering for a user account. We may store such information, for example, in an address book, in a customer relationship management system (CRM system) or with comparable tools. If we receive data about other persons, the transmitting persons are obliged to ensure data protection with respect to these persons as well as to ensure the accuracy of this personal data.

We also process personal data that we receive from third parties, obtain from publicly available sources or collect in the course of our activities and operations, if and to the extent that such processing is permitted for legal reasons.

4. Applications

We process personal data about applicants to the extent that it is necessary for assessing their suitability for an employment relationship or for the subsequent performance of an employment contract. The required personal data results in particular from t h e  information requested, for example in the context of a job advertisement. We also process the personal data that applicants voluntarily provide or make public, in particular as part of cover letters, CVs and other application documents as well as online profiles.

5. Personal data abroad

We process personal data in Switzerland as a matter of principle. However, we may also disclose or export personal data to other countries, in particular in order to process it or have it processed there.

We may disclose personal data to all states and territories on earth and elsewhere in the universe, provided that the law there guarantees adequate data protection in accordance with a decision of the Swiss Federal Council.

We may disclose personal data to countries whose laws do not guarantee adequate data protection, provided that adequate data protection is guaranteed for other reasons. Appropriate data protection may, for example, be guaranteed by appropriate contractual agreements, on the basis of standard data protection clauses or with other appropriate guarantees. Exceptionally, we may export personal data to countries without adequate or suitable data protection if the special legal data protection requirements are met, for example the express consent of the persons concerned or a direct connection with the conclusion or processing of a contract. We will be happy to provide data subjects with information about any guarantees or a copy of guarantees on request.

6.1 Data protection claims

We grant data subjects all rights in accordance with the applicable data protection law. In particular, data subjects have the following rights:

• Information: Data subjects can request information as to whether we process personal data about them and, if so, what personal data is involved. Data subjects also receive the information necessary to assert their data protection rights and to ensure transparency. This includes the personal data processed as such, but also, among other things, information on the purpose of processing, the duration of storage, any disclosure or export of data to other countries and the origin of the personal data.
• Data release and data transfer: Data subjects may request the surrender of personal data or the transfer of their data to another data controller.
• Deletion and objection: Data subjects can have personal data deleted ("right to be forgotten") and object to the processing of their data.
• Correction and restriction: Data subjects can have inaccurate personal data corrected and the processing of their data restricted.

We may suspend, restrict or refuse the exercise of the rights of data subjects to the extent permitted by law. We can draw the attention of data subjects to any requirements that must be met in order to exercise their rights under data protection law. For example, we may refuse to provide information in whole or in part with reference to business secrets or the protection of other persons. We may also, for example, refuse to delete personal data in whole or in part with reference to statutory retention obligations.

We may exceptionally provide for costs for the exercise of the rights. We will inform affected persons in advance of any costs.

We are obliged to take appropriate measures to identify data subjects who request information or assert other rights. Data subjects are obliged to cooperate.

Data subjects have the right to enforce their data protection rights by legal means or to lodge a complaint with a competent data protection supervisory authority.

The data protection supervisory authority for private data controllers and federal bodies in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).

7. Data security

We take suitable technical and organisational measures to ensure data security appropriate to the respective risk. However, we cannot guarantee absolute data security.

Access to our website is via transport encryption (SSL / TLS, in particular with the Hypertext Transfer Protocol Secure, abbreviated HTTPS). Most browsers indicate transport encryption with a padlock in the address bar.

Our digital communication - like all digital communication - is subject to mass surveillance without cause or suspicion and other surveillance by security authorities in Switzerland, the rest of Europe, the United States of America (USA) and other countries. We cannot directly influence the corresponding processing of personal data by secret services, police agencies and other security authorities.

8. Use of the website

8.1 Cookies

We may use cookies. Cookies - our own cookies (first-party cookies) and cookies from third parties whose services we use (third-party cookies) - are data that are stored in the browser. Such stored data need not be limited to traditional cookies in text form.

Cookies can be stored in the browser temporarily as "session cookies" or for a certain period of time as so-called permanent cookies. "Session cookies are deleted automatically when the browser is closed. Permanent cookies have a longer certain storage period. Cookies make it possible in particular to recognise a browser the next time it visits our website and thus, for example, to measure the reach of our website. Permanent cookies can also be used for online branding, for example.

Cookies can be completely or partially deactivated and deleted in the browser settings at any time. Without cookies, our website may no longer be fully available. We actively request your express consent to the use of cookies, at least if and to the extent necessary.

In the case of cookies used for performance and reach measurement or for advertising, a general objection ("opt-out") is possible for numerous services via AdChoices (Digital Advertising Alliance of Canada), the Network Advertising Initiative (NAI), YourAd- Choices (Digital Advertising Alliance) or Your Online Choices (European Interactive Digital Advertising Alliance, EDAA).

8.2 Server log files

We may collect the following information for each access to our website, provided that this information is transmitted by your browser to our server infrastructure or can be determined by our web server: Date and time including time zone, Internet Protocol (IP) address, access status (HTTP status code), operating system including user interface and version, browser including language and version, individual sub-page of our website accessed including amount of data transferred, website last accessed in the same browser window (referer).

We store such information, which may also constitute personal data, in server log files. The information is required to provide our website in a permanent, user-friendly and reliable manner and to ensure data security and thus in particular the protection of personal data - also by third parties or with the help of third parties.

8.3 Tracking pixel

We may use tracking pixels on our website. Tracking pixels are also known as web beacons. Tracking pixels - also from third parties whose services we use - are small, usually invisible images that are automatically retrieved when you visit our website. With pixel counters, the same information can be collected as in server log files.

9. Notifications and messages

We send notifications and messages via email and other communication channels such as instant messaging or SMS.

9.1 Success and reach measurement

Notifications and messages may contain web links or tracking pixels that record whether an individual message was opened and which web links were clicked on. Such web links and tracking pixels may also record the use of notifications and messages on a personal basis. We need this statistical recording of usage for performance and reach measurement in order to be able to send notifications and messages effectively and in a user-friendly manner based on the needs and reading habits of the recipients, as well as permanently, securely and reliably.

9.2 Consent and objection

In principle, you must expressly consent to the use of your e-mail address and other contact addresses, unless the use is permitted for other legal reasons. Wherever possible, we use the "double opt-in" procedure for any consent, i.e. you will receive an e-mail with a web link which you must click to confirm, so that no misuse by unauthorised third parties can take place. We may log such consents, including Internet Protocol (IP) address, date and time, for evidence and security reasons.

In principle, you can object to receiving notifications and communications such as newsletters at any time. With such an objection, you can at the same time object to the statistical recording of use for performance and reach measurement. This is subject to any notifications and communications required in connection with our activities and operations.

9.3 Service provider for notifications and messages

We send notifications and messages with the help of specialised service providers.

We use in particular:

• CleverReach: e-mail marketing platform; provider: CleverReach GmbH & Co. KG (Germany); data protection information: "Data protection and security", data protection declaration, data protection information: "Data security".

10. Social media

We are present on social media platforms and other online platforms in order to communicate with interested persons and t o inform them about our activities and operations. In connection with such platforms, personal data may also be processed o u t s i d e  Switzerland.

The General Terms and Conditions (GTC) and terms of use as well as data protection declarations and other provisions of the individual operators of such platforms also apply in each case. These provisions inform in particular about the rights of affected persons directly vis- à-vis the respective platform, which includes, for example, the right to information.

11. Third party services

We use the services of specialised third parties in order to carry out our activities and operations in a permanent, user-friendly, secure and reliable manner. With such services, we c a n , among other things, embed functions and content into our website. In the case of such embedding, the services used record the Internet Protocol (IP) addresses of the users at least temporarily for technically compelling reasons.

For necessary security-related, statistical and technical purposes, third parties whose services we use may process data in connection with our activities and operations in aggregated, anonymised or pseudonymised form. This is, for example, performance or usage data in order to be able to offer the respective service.

We use in particular:

• Google services: Provider: Google LLC (USA) / Google Ireland Limited (Ireland) for users in the European Economic Area (EEA) and Switzerland; General information on data protection: "Privacy and Security Principles", "Privacy Statement", "Google is committed to complying with applicable data protection laws", "Privacy Policy Guide for Google Products", "How we collect data from websites", "Privacy Policy Guide for Google Products". or apps on or in which our services are used" (information provided by Google), "Types of cookies and other technologies used by Google", "Personalised advertising" (activation / deactivation / settings).

• Services from Microsoft: Providers: Microsoft Corporation (USA) / Microsoft Ireland Operations Limited (Ireland) for users in the European Economic Area (EEA), the United Kingdom and Switzerland; General information on data protection: "Data protection at Microsoft", "Data protection (Trust Center)", data protection declaration.

11.1 Digital infrastructure

We use the services of specialised third parties to provide the digital infrastructure required in connection with our activities and operations. These include, for example, hosting and storage services from selected providers.

We use in particular:

• Amazon Web Services (AWS): storage space and other infrastructure; provider: Amazon Web Services Inc. (USA); information on data protection: data protection declaration, "Data Protection Centre", "Frequently asked questions on data protection".
• Google Cloud including Google Cloud Platform (GCP): storage and other infrastructure; Google Cloud-specific providers: Google/ LLC (USA) for users in the USA / Google Ireland Limited or Google Commerce Li- mited (both Ireland) for users in the European Economic Area (EEA) and Switzerland (see "Google Contracting Entity" for providers in other countries); Google Cloud-specific information: "Privacy Resource Center", "Privacy Protection", "Compliance Resource Center", "Trust and Security".
• Exoscale: Digital infrastructure; Provider: Akenes SA (Switzerland); Information on data protection: Privacy policy, "Exoscale Security Policy".
• Cloudflare: Content Delivery Network (CDN); Cloudflare Inc. (USA); Information on data protection: "Data Protection", Privacy Policy, Cookie Policy.

11.2 Contact options

We use services from selected providers to better communicate with third parties such as potential and existing customers.

We use in particular:

• HubSpot: Customer Relationship Management (CRM); Provider: HubSpot Inc. (USA) / HubSpot Ireland Limited (Ireland) for users in the European Economic Area (EEA); Information on data protection: Data protection declaration.

11.3 Audio and video conferences

We use specialised audio and video conferencing services to communicate online. For example, we can use them to hold virtual meetings or conduct online lessons and webinars. For participation in audio and video conferences, the legal texts of the individual services, such as data protection declarations and terms of use, also apply.

Depending on the life situation, we recommend muting the microphone by default when participating in audio or video conferences, as well as blurring the background or having a virtual background superimposed.

We use in particular:

• Microsoft Teams: platform for, among other things, audio and video conferencing; provider: Microsoft; Teams-specific information: "Data protection and Microsoft Teams".
• Zoom: video conferencing; provider: Zoom Video Communications Inc. (USA); information on data protection: data protection declaration, "Data Protection at Zoom", "Legal Compliance Centre".

11.4 Online collaboration

We use the services of third parties to enable online collaboration. In addition to this data protection declaration, any directly visible conditions of the services used, such as terms of use or data protection declarations, also apply.

11.5 Map material

We use third party services to embed maps on our website. In particular, we use:

• Google Maps including Google Maps Platform: mapping service; provider: Google; Google Maps-specific information: "How Google uses location information".

11.6 Digital audio and video content

We use services from specialised third parties to enable the direct playback of digital audio and video content such as music or podcasts.

We use in particular:

• Vimeo: Video platform; Provider: Vimeo Inc. (USA); Data protection information: Data  protection declaration, "Datenschutz"
• YouTube: Video platform; Provider: Google; YouTube-specific information: "Data  protection and security centre", "My data on YouTube".

11.7 Documents

We use third party services to integrate documents into our website. Such documents may include, for example, forms, PDF files, presentations, tables and text documents. This enables us not only to view, but also to edit or comment on such documents.

We use in particular:

• Yumpu: digital documents and electronic publications; provider: i-Magazine AG (Switzerland); data protection information: privacy policy, cookie policy.

11.8 Fonts

We use third-party services to embed selected fonts as well as icons, logos and symbols on our website.

We use in particular:

• Google Fonts: Fonts; Provider: Google; Google Fonts-specific information: "Privacy and Google Fonts", "Privacy and Data Collection".

11.9 Payments

We use specialised service providers to process our customers' payments securely and reliably. The legal texts of the individual service providers, such as the General Terms and Conditions (GTC) or data protection declarations, also apply to the processing of payments.

We use in particular:

• Datatrans: processing of payments; provider: Datatrans AG (Switzerland); information on data protection: data protection provisions, "Security & Compliance".
• TWINT: processing of payments in Switzerland; provider: TWINT AG (Switzerland); information on data protection: data protection declaration, "security according to Swiss standards".

12. Extensions for the website

We use extensions for our website in order to be able to use additional functions. We use in particular:

• Google reCAPTCHA: Spam protection (differentiation between wanted comments from humans and unwanted comments from bots as well as spam); Provider: Goog- le; Google reCAPTCHA-specific information: "Was ist reCAPTCHA?". ("What is reCAPT- CHA?").

13. Success and reach measurement

We use services and programmes to determine how our online offering is used. For example, we may measure the success and reach of our activities and operations and the impact of third party links to our website. We can also, for example, test and compare how different services are used. sions of our online offer or parts of our online offer are used ("A/B test" method). Based on the results of the success and reach measurement, we can in particular correct errors, strengthen popular content or make improvements to our online offer.