Questions and Answers

The ensa course starts off with the mediation of basic knowledge about mental health and mental illness. Together we will reflect on the frequency of mental illnesses as well as how we approach people experiencing mental health problems in our society. You get to the know the first aid for mental health in 5 steps and study the most common or most serious mental illnesses (depression, anxiety disorder, psychosis and addiction) First aid in crisis situations will be discussed and practiced throughout the course, as well as how to address and support people showing initial signs of mental health issues.

First aiders have a basic knowledge of various mental health issues and crisis. They know how to approach the affected person in their personal milieu, to help, support and inform them as well as to encourage them to seek professional help and activate additional. First aiders do not learn how to diagnose mental illnesses.

The first aid course is paid directly during the booking process on the website. The following means of payment are accepted: Postfinance, Mastercard, VISA, Paypal or TWINT.

Every registration for an ensa course is binding. Cancellations can be sent to info@ensa.swiss. In case of cancellation of participation in a public course, the course fees will be refunded deducting a cancellation fee of CHF 50 (incl. VAT). Once a course has started, cancellation is no longer possible and course fees will not be refunded in case of course cancellation.

If the user wishes to rebook to another course up to 7 days before the first day of a public course, they can do so using the link in the confirmation email to the original course. There will be no charge. If the rebooking is made less than 7 days before the start of the course, a rebooking fee of CHF 30 (incl. VAT) will be charged. Rebooking after the start of the course is not possible.

No, your registration for the ensa first aid course is always final.

In order to be admitted to the exam and obtain the certificate, you must attend all parts of the first aid course. An absence of maximum one hour is permitted in consultation with an instructor. If the participant misses one or more course parts, they will receive an email notification. This contains a link that allows the user to book the missed course parts in an alternative course within 6 months. The user will be shown all options available at that time. A catch-up fee of CHF 50 (incl. VAT) is charged per booking. Multiple catch-up dates can be booked.

The ensa first aid courses are conducted by an ensa instructor. They have been prepared by specially qualified trainers of the Pro Mente Sana Foundation.

You can register for an ensa first aid course directly at Kursseite.

You can register for an ensa first aid course directly at Kursseite.

The ensa first aid course lasts for 12 hours in total.

Yes. After the ensa first aid course all participants receive an electronic link to a survey about the course and the exam. The exam consists of two case studies, each with 5 questions, and 5 true-or-false questions (15 questions altogether). First aiders who pass the exam are sent the ensa first aider certificate by email.

We do not send out documentation in advance. You will receive the ensa manual during the course, and when you pass the exam, the ensa first aider certificate.

No preparations are necessary.

The ensa first aider certificate is valid for three years. After that, the holder must take a short refresher course to maintain its validity.

This is at the discretion of the ensa instructors, up to a maximum of 20 people. We recommend a group size between 8 and 20.

In German, French, Italian and English.

• The ensa course is compliant with the regulations of the EMR (ErfahrungsMedizinisches Register). / • The Swiss Association of Nutritionists will certify the ensa course with 12 SVDE points. / • According to the training regulations of the Swiss Society for Occupational Safety (SGAS), this course (Mental Health First Aid: focus Adults) counts as 4 training units. / • The course is considered to be a specialist core training course and is recognised by the Swiss Society of Paediatrics (SGP) with 4 credits. / • Some ensa courses are accredited for further education in the field of pharmacy (FPH).

The Swica reimburses partially the course's costs if supplementary insurance is held. Depending on the supplementary insurance, this portion can be 50% or more. Clarifications are currently being considered by other insurers regarding reimbursement.